Refund & Return Policy

At ROPAYOL, we strive to provide our customers with high-quality products and excellent service. However, if you are not completely satisfied with your purchase, we offer a hassle-free return policy.

Eligibility for Returns

You may return most new, unused, and unopened items within 30 days of delivery for a full refund, excluding shipping and handling charges. Custom-made or personalized items are non-refundable.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at support@ropayol.com or +971-52-922-1369 within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number.
2. Pack the item(s) securely in their original packaging, if possible, and include a copy of your order confirmation or invoice.
3. Write the RMA number clearly on the outside of the package.
4. Ship the package to the following address:
   ROPAYOL FOR PURCHASING THROUGH CATALOG SERVICES
   Al Qusais – Damascus Street.
   Makani No. 3744596991
   Dubai, UAE
   +971529221369
   
   
5. You are responsible for the shipping costs and any applicable duties or taxes for the return shipment.

Refunds

Once we receive and inspect the returned item(s), we will process a refund for the product cost, excluding shipping and handling charges, to the original payment method used for your order. Please allow 5-7 business days for the refund to be processed.

Exceptions

The following items are non-refundable and non-returnable:

• Custom-made or personalized items
• Intimate apparel or personal care items (for hygiene reasons, if opened or used)
• Digital products or software (if downloaded or activated)
• Items damaged due to misuse or neglect

Please note that we reserve the right to refuse a return or exchange if the item(s) show signs of wear, damage, or tampering.

Contact Us

If you have any questions or concerns about our return policy, please contact our customer service team at [email protected] or [phone number].

We appreciate your business and strive to ensure a satisfactory shopping experience.

Last Updated: 21 May 2024